Start a call whose audio is a WebSocket. Use it when your platform already carries call audio over a WebSocket (a PBX, a telephony platform such as Twilio, Exotel or Klicko, or your own app), or when your network blocks UDP. No phone line and no open UDP ports are needed: everything runs over HTTPS, port 443.The response is 201 Created with the call and a one-time wss:// URL. Whatever streams the audio connects to that URL.
Call this endpoint from your server. It needs your API key (scope agents). The returned url carries no API key, so you can hand it to the component that streams audio.
Costs: AI credits for speech, LLM and memory, like a phone call. No Dialer balance or phone line is used. The workspace must have an active plan.
format is mulaw (G.711 μ-law, 160 bytes per frame) or pcm16 (signed 16-bit little endian, 320 bytes per frame), both 8 kHz mono. You get {"event":"started",…}, then:
Audio: binary messages, 20 ms per frame, in both directions. Send in real time, and send silence while the caller is quiet.
Messages from the agent:clear (the caller cut in: drop audio you have not played yet), dtmf ({"digits":"5"}, the agent pressed a key), transfer ({"destination":"Sales","numbers":["+91…"]}), hangup, and ended with the call’s summary.
Messages from you:{"event":"dtmf","digits":"5#"} (the caller pressed keys), {"event":"transfer_result","outcome":"joined"} (joined, busy, declined, no_answer or failed), {"event":"stop"} (the caller hung up).
If your platform already streams the way Twilio Media Streams does (Twilio, Exotel, Klicko and similar), connect the same url and send your usual messages: no adapter and no change to the request.
mediaFormat may also sit at the top of start, as Klicko sends it.
Encodings: audio/x-mulaw, pcmu or mulaw (μ-law); audio/x-l16, l16, pcm16 or pcm16_8k (PCM16). The rate must be 8000. Other formats (pcma, 16 kHz) close the socket with 1008.
You get media, clear and stop back in the same style, plus the agent’s dtmf, transfer, hangup and ended messages. There is no started reply, and mark is ignored.
Base64 in JSON is about 1.7 times the bytes of the native style. Prefer native when you control both ends.
Keep every message under 4 KB. Larger ones close the socket.
A connection silent for 45 seconds is closed (it is pinged every 15 seconds).
Transfers: put the caller through on your own platform, then reply with transfer_result within 10 seconds. Without a reply the caller is taken to be with the person.
No active plan, or the API key lacks the agents scope
404
AGENT_NOT_FOUND
No agent with this ID in your workspace
429
CONCURRENCY_LIMIT
3 stream calls are already running
Close code
Meaning
1000
The call ended normally
1002
A malformed or unknown message (native style)
1008
Invalid or expired URL, no valid start within 10 s, or an unsupported audio format
1009
A message over 4 KB
1011
The call service failed
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