Get Click-to-Call

# By call id, with an authoritative refresh
curl "https://api.60db.ai/dialer/click2call/7d004ba2-565f-4ee2-9aa2-19523d8db7ae?refresh=1" \
  -H "Authorization: Bearer your-api-key"

# Or straight from your own reference
curl "https://api.60db.ai/dialer/click2call/crm-task-91823" \
  -H "Authorization: Bearer your-api-key"

const res = await fetch(
  `https://api.60db.ai/dialer/click2call/${callId}?refresh=1`,
  { headers: { Authorization: `Bearer ${process.env.SIXTYDB_API_KEY}` } },
);
const { data } = await res.json();

if (data.call.call_done) {
  console.log(data.call.terminal_event, data.call.talk_seconds, data.call.cost_usd);
}

res = requests.get(
    f"https://api.60db.ai/dialer/click2call/{call_id}",
    params={"refresh": 1},
    headers={"Authorization": f"Bearer {os.environ['SIXTYDB_API_KEY']}"},
)
call = res.json()["data"]["call"]
print(call["state"], call["terminal_event"], call["talk_seconds"])

{
  "success": true,
  "data": {
    "call": {
      "call_id": "7d004ba2-565f-4ee2-9aa2-19523d8db7ae",
      "reference_id": "crm-task-91823",
      "outbound_trunk_id": "00000000-0000-4000-8000-000000000000",
      "did": "+917900000000",
      "agent_number": "+919812345678",
      "customer_number": "+919876543210",
      "state": "completed",
      "call_done": true,
      "terminal_event": "call.completed",
      "hangup_cause": "NORMAL_CLEARING",
      "leg": null,
      "error": null,
      "error_detail": null,
      "talk_seconds": 66,
      "total_seconds": 92,
      "start_time": "2026-09-23T14:11:27.134Z",
      "answer_time": "2026-09-23T14:11:53.392Z",
      "end_time": "2026-09-23T14:12:59.921Z",
      "metadata": { "lead_id": "L-991" },
      "record_requested": true,
      "recording_id": "rec_01J9Z4K7",
      "recording_status": "uploaded",
      "recording_available": true,
      "callback_url": "https://your-app.example.com/webhooks/qcall",
      "callback_secret_last4": "oose",
      "cost_usd": 0.0033,
      "billing_status": "billed",
      "placed_via": "api_key",
      "created_by_user_id": 4021,
      "api_key_id": 17,
      "api_key_name": "crm-integration",
      "created_at": "2026-09-23T14:11:27.134Z"
    }
  }
}

{
  "success": false,
  "message": "That call does not belong to this workspace.",
  "code": "CALL_NOT_FOUND"
}

GET

dialer

click2call

{id}

# By call id, with an authoritative refresh
curl "https://api.60db.ai/dialer/click2call/7d004ba2-565f-4ee2-9aa2-19523d8db7ae?refresh=1" \
  -H "Authorization: Bearer your-api-key"

# Or straight from your own reference
curl "https://api.60db.ai/dialer/click2call/crm-task-91823" \
  -H "Authorization: Bearer your-api-key"

const res = await fetch(
  `https://api.60db.ai/dialer/click2call/${callId}?refresh=1`,
  { headers: { Authorization: `Bearer ${process.env.SIXTYDB_API_KEY}` } },
);
const { data } = await res.json();

if (data.call.call_done) {
  console.log(data.call.terminal_event, data.call.talk_seconds, data.call.cost_usd);
}

res = requests.get(
    f"https://api.60db.ai/dialer/click2call/{call_id}",
    params={"refresh": 1},
    headers={"Authorization": f"Bearer {os.environ['SIXTYDB_API_KEY']}"},
)
call = res.json()["data"]["call"]
print(call["state"], call["terminal_event"], call["talk_seconds"])

{
  "success": true,
  "data": {
    "call": {
      "call_id": "7d004ba2-565f-4ee2-9aa2-19523d8db7ae",
      "reference_id": "crm-task-91823",
      "outbound_trunk_id": "00000000-0000-4000-8000-000000000000",
      "did": "+917900000000",
      "agent_number": "+919812345678",
      "customer_number": "+919876543210",
      "state": "completed",
      "call_done": true,
      "terminal_event": "call.completed",
      "hangup_cause": "NORMAL_CLEARING",
      "leg": null,
      "error": null,
      "error_detail": null,
      "talk_seconds": 66,
      "total_seconds": 92,
      "start_time": "2026-09-23T14:11:27.134Z",
      "answer_time": "2026-09-23T14:11:53.392Z",
      "end_time": "2026-09-23T14:12:59.921Z",
      "metadata": { "lead_id": "L-991" },
      "record_requested": true,
      "recording_id": "rec_01J9Z4K7",
      "recording_status": "uploaded",
      "recording_available": true,
      "callback_url": "https://your-app.example.com/webhooks/qcall",
      "callback_secret_last4": "oose",
      "cost_usd": 0.0033,
      "billing_status": "billed",
      "placed_via": "api_key",
      "created_by_user_id": 4021,
      "api_key_id": 17,
      "api_key_name": "crm-integration",
      "created_at": "2026-09-23T14:11:27.134Z"
    }
  }
}

{
  "success": false,
  "message": "That call does not belong to this workspace.",
  "code": "CALL_NOT_FOUND"
}

Read one click-to-call. {id} accepts either the call_id or your own reference_id, so you can reconcile straight from your own records without storing ours.

Request

Headers

string

required

Bearer token with your API key

Path

string

required

The call_id or the reference_id

Query

boolean

default:"false"

Ask the call platform for the authoritative state before answering. Accepts 1, true or yes.Off by default so a UI can poll this cheaply. Turn it on when you need the truth — it is what repairs a call whose terminal webhook never arrived, and what picks up a recording that has finished uploading. It only goes upstream when the call is unfinished, or finished-but-awaiting-recording; an upstream blip never fails the read.

Response

200 OK with data.call — the same object Place Click-to-Call returns. Every field below lives under data.call. The ones worth reading first:

string

initiated (dialling), bridged (talking), completed, failed, rejected or unknown

boolean

true once the outcome is final — this is the flag to gate your own state machine on

string | null

How it ended: call.completed, call.not_answered, call.failed or call.temporaryfailed

string | null

Why: NORMAL_CLEARING, NO_ANSWER, USER_BUSY, CALL_REJECTED, MAX_DURATION, ORIGINATOR_CANCEL, UNALLOCATED_NUMBER, NORMAL_CIRCUIT_CONGESTION, MEDIA_FAILURE, CARRIER_LINK_DOWN

string | null

On failures: agent or customer — which side failed

integer | null

Bridged talk time. This is what is billed

integer | null

Seconds from admission to the end of the call

number | null

What this call cost. null with billing_status: null means nothing was owed

boolean

true when a playback URL can be minted

Errors

Status	Code	Meaning
404	`CALL_NOT_FOUND`	No such call or reference in this workspace
409	`DIALER_NOT_PROVISIONED`	Trunk not set up (Gate T)

Example

# By call id, with an authoritative refresh
curl "https://api.60db.ai/dialer/click2call/7d004ba2-565f-4ee2-9aa2-19523d8db7ae?refresh=1" \
  -H "Authorization: Bearer your-api-key"

# Or straight from your own reference
curl "https://api.60db.ai/dialer/click2call/crm-task-91823" \
  -H "Authorization: Bearer your-api-key"

const res = await fetch(
  `https://api.60db.ai/dialer/click2call/${callId}?refresh=1`,
  { headers: { Authorization: `Bearer ${process.env.SIXTYDB_API_KEY}` } },
);
const { data } = await res.json();

if (data.call.call_done) {
  console.log(data.call.terminal_event, data.call.talk_seconds, data.call.cost_usd);
}

res = requests.get(
    f"https://api.60db.ai/dialer/click2call/{call_id}",
    params={"refresh": 1},
    headers={"Authorization": f"Bearer {os.environ['SIXTYDB_API_KEY']}"},
)
call = res.json()["data"]["call"]
print(call["state"], call["terminal_event"], call["talk_seconds"])

{
  "success": true,
  "data": {
    "call": {
      "call_id": "7d004ba2-565f-4ee2-9aa2-19523d8db7ae",
      "reference_id": "crm-task-91823",
      "outbound_trunk_id": "00000000-0000-4000-8000-000000000000",
      "did": "+917900000000",
      "agent_number": "+919812345678",
      "customer_number": "+919876543210",
      "state": "completed",
      "call_done": true,
      "terminal_event": "call.completed",
      "hangup_cause": "NORMAL_CLEARING",
      "leg": null,
      "error": null,
      "error_detail": null,
      "talk_seconds": 66,
      "total_seconds": 92,
      "start_time": "2026-09-23T14:11:27.134Z",
      "answer_time": "2026-09-23T14:11:53.392Z",
      "end_time": "2026-09-23T14:12:59.921Z",
      "metadata": { "lead_id": "L-991" },
      "record_requested": true,
      "recording_id": "rec_01J9Z4K7",
      "recording_status": "uploaded",
      "recording_available": true,
      "callback_url": "https://your-app.example.com/webhooks/qcall",
      "callback_secret_last4": "oose",
      "cost_usd": 0.0033,
      "billing_status": "billed",
      "placed_via": "api_key",
      "created_by_user_id": 4021,
      "api_key_id": 17,
      "api_key_name": "crm-integration",
      "created_at": "2026-09-23T14:11:27.134Z"
    }
  }
}

{
  "success": false,
  "message": "That call does not belong to this workspace.",
  "code": "CALL_NOT_FOUND"
}

API Documentation

WebSocket Reference

Text-to-Speech

Speech-to-Text

LLM & Chat

Memory & RAG

Models

Voices

Music

Dialer

Click-to-Call

API Keys

Webhooks

Workspaces

Billing

Analytics

Get Click-to-Call

Request

Headers

Path

Query

Response

Errors

Example

​Request

​Headers

​Path

​Query

​Response

​Errors

​Example

Request

Headers

Path

Query

Response

Errors

Example